HAVE A QUESTION?
FAQ – GATEWAY
WHAT DO I NEED TO USE VIDA?
Here are the minimum requirements for VIDA:
- Broadband Internet with Wi-Fi.
- iOS Device running iOS 6 or later (iPhone, iPad ) or Android device running 4.0 or later.
- A/C Power Source.
WHAT IS Z-WAVE?
Z-Wave is a wireless communications protocol used primarily for home automation. It is oriented to the residential control and automation market and is intended to provide a simple and reliable method to wirelessly control lighting, aircon, sensors, etc. For example, VIDA can notify you or sound a siren if your window opens.
DO I HAVE TO PAY MONTHLY FEES?
No. VIDA does not require any monthly fees.
CAN I CONNECT MORE THAN ONE VIDA GATEWAY TO THE VIDA APP?
Yes. The app is able to support up to five VIDA gateways. You can set them up anywhere to have complete visibility and control.
WHAT IS VIDA'S GATEWAY SIZE?
VIDA’s dimensions are approximately 117 x 80 x 75 mm.
WHICH WIRELESS ACCESSORIES ARE SUPPORTED?
Generally all Z-wave certified products should be compatible.
HOW MANY Z-WAVE PRODUCTS CAN BE ADDED TO VIDA?
60 devices can be added to a gateway.
WHERE ARE RECORDED VIDEOS STORED?
You have the option to store the videos in a SD card, Network Attached Storage (NAS) or Dropbox. Recorded video can be played back from VIDA mobile app.
WHAT TYPE OF SD CARDS CAN BE USED?
Only SD cards of class 10 and above can be used with a maximum of 64GB.
MY GATEWAY IS NOT DETECTING MY SD CARD.
Ensure the SD card is compatible and is fully inserted, where a “click” sound should be heard when fully inserted and a locking mechanism will be felt together. A yellow LED will start to blink when the SD card is initially inserted. After a few seconds, the yellow LED should stabilise and stop blinking.
If the yellow LED continues to blink and not stop after a minute, remove the SD card and turn off the Gateway by disconnecting the power wire for a minute. After that, connect the wire back to the Gateway and insert the SD card again.
HOW DOES VIDA NOTIFY ME IF SOMETHING HAPPENS AT HOME?
VIDA will send you push notifications to your mobile phone if a security event occurs at home – such as a door opening. These events can be set up in “Scene” setting.
WHAT SHOULD I DO IF THE APP SHOWS GATEWAY OFFLINE?
The red LED of the Gateway should be stable when the camera is connected to the internet. If the red LED is blinking, please check the network connection and settings again.
- If the Gateway is connected to the router by cable, please check if the cable is properly inserted. If the Gateway is connected to the Wi-Fi instead, check if the 2.4GHz Wi-Fi is available.
- Power off and on the Gateway and wait a few minutes till the red LED is stable. After that, try connecting the Gateway with the app.
I'M UNABLE TO UPDATE FIRMWARE.
Connect the gateway to the router using a cable.
Restart the gateway by unplugging and plugging its power cable and try to update its firmware again.
CAN I OPERATE MY APPLIANCES WHEN THE INTERNET IS DOWN?
Yes, if the internet is down, you can still control your smart home system.
E.g., You can still on/ off the lights from the wall switch and control the air conditioner using the handheld aircon remote control. (Note: Lighting and air conditioner controls are not provided.)
CAN I OPERATE SMART HOME FROM ANOTHER COUNTRY?
Yes, as long as the gateway is connected to the home internet and your mobile app has access to the internet.
HOW LONG IS THE WARRANTY?
1 year from date of purchase.
HOW LONG IS VIDA'S POWER CORD?
VIDA’s power cord is 3 meters long.