HAVE A QUESTION?
WHAT DO I NEED TO USE VIDA?
- Broadband Internet with Wi-Fi.
- iOS Device running iOS 6 or later (iPhone, iPad ) or Android device running 4.0 or later.
- A/C Power Source.
WHAT IS Z-WAVE?
DO I HAVE TO PAY MONTHLY FEES?
CAN I CONNECT MORE THAN ONE VIDA GATEWAY TO THE VIDA APP?
WHAT IS VIDA'S GATEWAY SIZE?
WHICH WIRELESS ACCESSORIES ARE SUPPORTED?
HOW MANY Z-WAVE PRODUCTS CAN BE ADDED TO VIDA?
WHERE ARE RECORDED VIDEOS STORED?
WHAT TYPE OF SD CARDS CAN BE USED?
MY GATEWAY IS NOT DETECTING MY SD CARD.
If the yellow LED continues to blink and not stop after a minute, remove the SD card and turn off the Gateway by disconnecting the power wire for a minute. After that, connect the wire back to the Gateway and insert the SD card again.
HOW DOES VIDA NOTIFY ME IF SOMETHING HAPPENS AT HOME?
WHAT SHOULD I DO IF THE APP SHOWS GATEWAY OFFLINE?
- If the Gateway is connected to the router by cable, please check if the cable is properly inserted. If the Gateway is connected to the Wi-Fi instead, check if the 2.4GHz Wi-Fi is available.
- Power off and on the Gateway and wait a few minutes till the red LED is stable. After that, try connecting the Gateway with the app.
I'M UNABLE TO UPDATE FIRMWARE.
Connect the gateway to the router using a cable.
Restart the gateway by unplugging and plugging its power cable and try to update its firmware again.
CAN I OPERATE MY APPLIANCES WHEN THE INTERNET IS DOWN?
E.g., You can still on/ off the lights from the wall switch and control the air conditioner using the handheld aircon remote control. (Note: Lighting and air conditioner controls are not provided.)