HAVE A QUESTION?

FAQ – DEVICES
I CAN’T CONTROL MY AIR CONDITIONER USING VIDA APP.
After trying to turn the air conditioner on from the app, wait for a few seconds.

If the air conditioner does not respond, check if you are able to change the settings using the air conditioner’s handheld remote. If not, the air conditioner may be faulty.

If you are using an IR Blaster, check if the IR Blaster is in line of sight of the air conditioner. If IR Blaster is battery-powered, check if the batteries are flat. If IR Blaster is powered by cable, check if the cable is properly inserted.

Check if the device status is “INACTIVE”. If it is, please contact us.

I CAN’T CONTROL MY LIGHTING USING VIDA APP.
Check if the bulb is blown. If it is, turn off your circuit breaker and replace the bulb. If not, try controlling the lights with the physical light switch. If physical switch is unable to control the lights, the module may be broken.

Check if the device status is “INACTIVE”. If it is, please contact us.

MY MOTION SENSOR IS NOT DETECTING ANYTHING.
  1. The battery of the motion sensor may be flat and needs to be changed. The battery percentage can be checked through the VIDA app by directly selecting the motion sensor.
  1. Check if the cover is still covering the sensor. If it is, uncover the sensor by either sliding the cover up or down. Please also ensure that there are no objects in the way of the motion sensor.
I AM HAVING PROBLEMS WITH MY LOCKSET.
As the Lockset is powered by batteries, the batteries may be flat and need to be replaced.

For other Lockset problems, please refer to your associated PDF. The PDFs can be found here.

WHAT HAPPENS IF MY LOCKSET BATTERIES ARE FLAT?
You are still able to unlock the door with your key.

You are also able to charge the Lockset with a 9V battery to use the other functions to unlock the door: card, finger print, and pin number. (Note: The use of a 9V battery will only temporarily allow the door to be unlocked once, where subsequent temporary unlocks will need to be charged again. Hence, please change your batteries upon entering for future ease.)

I AM HAVING PROBLEMS WITH MY DOORBELL.
Try reconnecting the doorbell to your desired Gateway and check if the problems still persist.

Check if the device status is “INACTIVE”. If it is, please contact us.

I CAN’T CONTROL MY SMART PLUG.
Try pressing the button on the Smart Plug to check if the plug is damaged.

If issue still persist, check if the device is “INACTIVE”. If it is, please contact us.

MY CAMERA IS UNABLE TO DETECT MOTIONS.
Ensure that the camera is not obstructed by any object.
WHAT VOICE CONTROL DEVICES CAN BE USED?
Google Nest and Amazon Alexa.